Still awaiting service repair

I live in Cape Town with an ailing mother in Durban. Telkom lines has been dead since Wednesday. Tried logging a fault on the Self service Option on Wednesday only to find out on Thursday their Self Service was down upon inquiry. Still on lines fixed, no communication, no feedback , no sense of customer service .

Here's me worry if all well in Durban and praying my mom is safe as she is now left defenseless as her home alarm is now useless. the alarmed response will not be able to contact her or she them.

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Someone please step in as we are now helpless.