STILL AWAITING SERVICE

I had a pre-paid line, and on making application to convert this to an ADSL line, I was assured that my telephone number would remain the same. Installation of the ADSL line was arranged for Friday 31 July 2015 and on arriving home, there was a note from the technician advising that a new no. had been allocated.<br> Since then, I have made numerous calls to 10210 and visits to Northgate branch, from whom I am still awaiting a follow up call from the manager, Ally Matthews.<br> To date, it is impossible to receive calls on either the old (\does not exist") nor the new (\""no. incorrect\"") telephone nos. and I have never been able to connect to the ADSL line. Each time I call"