gH
gareth H

1 reviews | Active since Nov 2014

05 Dec 2016, 10:59

Still awaiting refund

<p>So a while back i posted a complaint about Telkom because they could not get the details right with my ADSL contract. On the bright side, i eventually got a call from someone who managed to get me back on the correct contract corresonding to the srvice i have been receiving.</p> <p> </p> <p>I was assured that someone from another department would contact me back in connection wth reconciling my account and processing my refund..... it comes as no surprise that i have not heard anything back from them in this regard. After trying to cal and get this resolved with no success i am left once again to complain on this site because it seems to be he only way i can get them to do anything.</p>

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Replies (1)
Telkom
Telkom's reply05 Dec 2016, 14:34
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,