still awaiting phone line after 3 weeks after orde

I initiated a relocation order on 09/11/2015. it is 01/12/2015 and I still do not have a phone line. There has been no communication from the technicians. The call center escalated and I did receive call from another agent then I received a sms saying that the technical team will schedule and inform me. still no feedback. So I call again, I wait for an agent on 3 occasions today for ~5 min before they answer only to be told that they cannot hear me. a call to anyone else is ok.<br> I finally get through to a agent and she keeps me waiting for 20 minutes, only to come and tell me the same result \ the order is with the technical dept