STILL AWAITING MY UOGRADE TO BE DONE FOR THE S22 ULTRA - THEY HAVE MISSES THE PRE ORDER!!!

I have been trying to do an upgrade for months now via online for the S22 ultra while the pre order was available le. To date I still have not been assisted. I was told they will make contact withe but have not! I have been a Telkom mobile client for many many years and it surprises me how their hunger for sales is non existent! Please call me to do my upgrade asap! ***