Still awaiting installation since 23 March

What do i have to do to get a response, i app**** for a phone line on the 23 March, on 30March a representative from telkom came out to install but then said he will come back the following day(31 March or the next 1 April<br> i called telkom Saturday 4 April and waited about 20min and called from my cell as i dont have a land line to find out whats happening they said they will get someone to call me, called back Tuesday and waited about 30min and was told the exact same thing.<br> Whats happening??? am i not important to telkom as a client?????