1 reviews | Active since Aug 2010
Still awaiting feedback iPhone 7 Plus
<p>On the 18th of October we placed an order for 2 x iPhone 7 plus 32gb ( free me 5gb) on our business account. everything went fine and the consultant was very helpful. On the Friday we read an article stating that 32gb's get stuck and dont move as fast due to the hardware of the phone. We decied then since we had not received the phones as yet to cancel the order and place a new order for the correct phone. ( order number: AI ********** )</p> <p>I called your call center and was advised that they couldnt do anything and that we would have to wait for the couriers to come by and then return the phones.( this is ridculous as the phones were not even with the courier company as yet and there is a backlog)</p> <p>In the meantime we placed the order for the 2 new phones 2 x iPhone 7 plus 128 gb (free me 10gb) order number (AI ********** ) so that we dont delay to much . </p> <p> </p> <p>The original order has yet to be delivered to us even though we were advised our phones were out for delivery. To make matters worse the new order is logged on the system as awating credit vetting.</p> <p>We are becoming extremely frustrated , we speak to different people through the call center who all give us different stories. we cant get a hold of the consultants we spoke to and emailed since there is no telephone number.</p> <p>we have tried your online facebook platform and were told that someone would call us back, no such thing has happened since. </p> <p>We are becoming very frustrated and are regretting our decision to go with Telkom Mobile </p>
Good day
Thank you for making contact with us. Kindly e-mail us at *** with your ID number and the order numbers as they were censored above.
Please also quote AI*** in the subject line.
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Kindly e-mail us at *** with your ID number and the order numbers as they were censored above.
Please also quote AI*** in the subject line.
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
I sent the email to relavent enail address but still have recieved no response ,i even quoted the subject line , is this just so it looks like the business "responds"
I sent the email to relavent enail address but still have recieved no response ,i even quoted the subject line , is this just so it looks like the business "responds"
Company ***/020669/23
ID:***
On the 18th of October we placed an order for 2 x iPhone 7 plus 32gb ( free me 5gb) on our business account. everything went fine and the consultant was very helpful. On the Friday we read an article stating that 32gb's get stuck and dont move as fast due to the hardware of the phone. We decied then since we had not received the phones as yet to cancel the order and place a new order for the correct phone. ( order number: AI***)
I called your call center and was advised that they couldnt do anything and that we would have to wait for the couriers to come by and then return the phones.( this is ridculous as the phones were not even with the courier company as yet and there is a backlog)
In the meantime we placed the order for the 2 new phones 2 x iPhone 7 plus 128 gb (free me 10gb) order number (AI AI***) so that we dont delay to much .
The original order has yet to be delivered to us even though we were advised our phones were out for delivery. To make matters worse the new order is logged on the system as awating credit vetting.
We are becoming extremely frustrated , we speak to different people through the call center who all give us different stories. we cant get a hold of the consultants we spoke to and emailed since there is no telephone number.
we have tried your online facebook platform and were told that someone would call us back, no such thing has happened since.
We are becoming very frustrated and are regretting our decision to go with Telkom Mobile
Company ***/020669/23
ID:***
On the 18th of October we placed an order for 2 x iPhone 7 plus 32gb ( free me 5gb) on our business account. everything went fine and the consultant was very helpful. On the Friday we read an article stating that 32gb's get stuck and dont move as fast due to the hardware of the phone. We decied then since we had not received the phones as yet to cancel the order and place a new order for the correct phone. ( order number: AI***)
I called your call center and was advised that they couldnt do anything and that we would have to wait for the couriers to come by and then return the phones.( this is ridculous as the phones were not even with the courier company as yet and there is a backlog)
In the meantime we placed the order for the 2 new phones 2 x iPhone 7 plus 128 gb (free me 10gb) order number (AI AI***) so that we dont delay to much .
The original order has yet to be delivered to us even though we were advised our phones were out for delivery. To make matters worse the new order is logged on the system as awating credit vetting.
We are becoming extremely frustrated , we speak to different people through the call center who all give us different stories. we cant get a hold of the consultants we spoke to and emailed since there is no telephone number.
we have tried your online facebook platform and were told that someone would call us back, no such thing has happened since.
We are becoming very frustrated and are regretting our decision to go with Telkom Mobile