Still awaiting feedback

<p>I previously had a portable wi-fi modem on contract, it expired and i signed to cancel this contract in November 2015. In May 2016 i realised i was still being debited R299 and when i called on 25 May to confirm what it was for no one was able to assist and they instead logged an investigation for this debit and i was told they would call me back. I called again on the 8 June and Blessed advised me that it is still under investigation and my ref number was ********** 4. I called again on the 28 June and Rozo advised that she is unable to pick up this reference number. All i need is someone to contact me and remove this debit from my account as well as refund me all my R299's, this is ridiculous as i dont receive anything for my R299 that i am paying for monthly!!!! PLEASE RECTIFY AND CALL ME!!!</p>