Still awaiting feedback

Its been one month still having a problem with my contract after my complaint. I received feedback from Launa Molapo on the 4/02/2016 informing me that she had tried contacting (which was once) and further more I should provide a affidavit 3 mths bank statement, and my latest payslip how inconveniencing is that. All I want is for my contact number to be activated and this issue to be resolved its not my fault that I had a contract on my name and was being charged for it.<br> I tried to port my number to a more reliable network cause I have cancelled one of my contracts and Telkom declined that request can they make me any more upset then I already am. <br> <br> This issue has inconvenience my social and work life. If I can get good genuine help and not Moenieb from the Social media team sending me a mail saying that my query is being attended too and feedback will follow. Which did not turn out that way at all.