Still awaiting feedbac****

<p>I would like to know what the SLA is for a simple feebcack regarding my query. I logged a complaint on the 21st of September and recieved a case number ( ********** 5) on the 30th of September (Although I don't understand why it takes over a week to generate a case number. This goes back to my SLA question). Anyways, it is the 12th of October and I still have not recieved feedback on wether my issue is resolved or not. I have since closed my account that you guys keep incorrectly debiting from even though I gave you my new banking deatils. I don't know what is going to happen since next week is the 20th of October (THE DATE WHEN YOU DEBIT FROM THE WRONG ACCOUNT!). Are you going to lock my SIM when the debit order does not go through??? I am getting tired of complaing about the same thing with no resolution. Is it too much for you to provide your customers with much needed feedback for an important query? Can someone just provide me with FEEDBACK AND RESOLVE MY ISSUE!!!!</p>