Still awaiting confirmation if debit order is setup for November month

Im getting repeated notices of unpaid bills via sms from telkom. My adsl line is now also running slow, or problematic, I am not sure if the issues are linked. I did phone in at telkom to request setting up a debit order. The reference for my call was 234CWK021117 and the call took place a month ago (october 2017). My account number is ********** 92579. I have also emailed this query to Telkom directly but am yet to recieve a response back. Very frustrating. Can someone please get back to me.