Still awaitin a reply after 8 days

<p>This is Telkom lies </p> <p>Official business reply:</p> <p>Sep 5, 2016<br />1 week ago<br />Thank you for making contact with us</p> <p>This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.</p> <p>We really do apologize for any inconvenience caused to you.</p> <p>Your reference number is:AI **********</p> <p>Regards</p> <p>Telkom Social Media Team</p> <p>Launa Molapo</p>