STILL AVOIDING THEIR CUSTOMERS / NO RESPONCES / ***********

This account has been under dispute for more than a year. Firstly the services were not working due to a network problem. Then after I requested that the account be switched from Debit order to EFT. They kept charging me an additional R200 per month even though the account was paid. My account was then handed over to NU DEBT, who told me to pay the arrears amount of R469. Which I did pay. I can provide the POP. This amount has not even yet been allocated to my TELKOM account. I have been sending mails and reaching out to Hello Peter, where I was answered and told Someone will get in contact with me, but I still have not heard anything from anyone at Telkom. I was informed Today the account has been cancelled. And apparently the money I have already paid has gone missing as it is still not allocated. Please can you advice me who to call and who to speak to regarding this account?