CK
C K

1 reviews | Active since Jul 2012

03 Jul 2017, 12:11

Still accessing my Bank Account

<p>Telkom, this is probably my fifth complaint and nothing has been done. The last response was you asking me for my details and when I requested an email address where I could forward you details you just don't respond. You could have easily checked all the other complaints or this profile but you just send standard responses.</p> <p>I am now highly frustrated and am going to take legal action. You have again accessed my bank account without my consent this morning. Please tell me for what reason are you debuting funds from my account when I instructed you in March to end the contract? Highly unacceptable. You have no consideration for the impact you have had because I have had to constantly reverse debits on my account. Clearly you do not understand how credit scores are calculated. I am not taking this lightly any longer as I have given you more than enough opportunity to refund me all my monies.</p>

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Replies (1)
Telkom
Telkom's reply18 Jul 2017, 08:07
Official

Good Morning Chantal,

Apologies for the late response.

We have logged and sent your query to our Billing Team for further assistance, feedback will follow.

Your case number is ***0.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team