STILL ABSOLUTELY NO RESOLUTION!!!!
<p>Good day,</p> <p>I wish I could respond positive to your reply..... But, I truly can not!!!!!!</p> <p>This matter can not be resolved but simply echoing the feedback which I have already described in my above original dispute!!!! Hopefully we are all intelligent people with a certain minimum level of understaning what good customer service should entail??</p> <p>How can you place any additional charges onto my account which I was not informed of during my visit to the shop, and did not sign for??? That is the issue!!! What kind of company behaves like this? Undoubtedly one that has no understanding of business ethics.</p> <p>If you need to renegotiate the terms of a contract, you need to do so in an ethical manner acceptable to the other party to the contact. Therefore you need to phone me before debiting this large additional amount of R950 from my account (which I have not budgeted for) and renegotiate the contract. Have you EVER thought about that? I have a legal right to be given the opportunity to reject of accept additional charges before it is simply deducting from my account as migration penality costs without my knowledge and consent....</p> <p>Why should I try and teach Telkom ethics?</p> <p>I am not willing to pay this R950 migration fees (especially once-off) and it has to be reimbursed immediately....</p> <p>Please phone me with other options as a matter of urgency....</p>