*****sters and Incompentent workers

In January 2024 I ordered an inverter from telkom via telephone, when the inverter was delivered to my house by the courier company Courierit the inverter was not working. I then contacted telkom to advise that the inverter is not working and they should collect it from my home and then cancel my order and stop the debit order which the first payment would have went off 20 March 2024. Their courier company collected the inverter around the 8th February 2024. I never received a new inverter as i advised telkom to cancel the order. On the 20 March 2024 my account was then debited and the debited order bounced as it was an unauthorized amount with which telkom debited my account. I called telkom numerous times to get this issue resolved with no success. Telkom is now charging me a R220.00 fee for the debit order which bounced, which is their fault because they didnt do their jobs. The ladies I spoke to advised that i will not need to pay the R220.00 as it was not my fault that the debit order bounced. One of the ladies a telkom also cancelled my whole debit order and advised my to pay telkom via EFT monthly. I paid telkom on the 22 April 2024 R629.01 for my fibre line and on the 9 May 2024 they suspended my line and advised that my account is handed over for collection. I have attached proof in the email where telkom did not do their job.