Step up! Telkom!

<p>About 2 weeks I spoke to Surprise at Telkom. The speed of my line is half of what I'm paying for. Even my wife picked it up and she is not tech savvy at all. I advised Surprise that my landline is not working, no tone at all. Tested another hardphone to eliminate the issue. He tested the line and advised that it is faulty and escalted the issue. He reset my ports but the isue remained. I assumed it was linked to the landline and waited for them to contact me or resolve the issue. This evening I tested the speed and less than half. I engaged Telkom on chat and it has been over and hour and no one has answered my chat. This is poor! Their incapable technicians take half a day to mess up lines and customers wait forever to have the issue resolve. </p>