Step up Debt Order in store - Was not Activated!!!

I app**** for a Telkom line at a Telkom store in Walmer Park Port Elizabeth. At the time, I MADE SURE TO setup a debt order with the sales rep, she still asked \What must the maximum amount be?"and I stated the maximum amount would be the amount of the line rental p/m which will be R150 - p/m.<br> <br> I call into Telkom this morning to enquire as to why I have received a bill with a late payment penalty AND double the agreed monthly amount??!!<br> <br> The rep on the other side of the line said it was \""Because NO debt order was setup\""<br> The whole reason I setup the debt order was to not have this issue!!<br> <br> Now apparently my line is going to get cut because of late payment and I will need to pay an extra R200 to have my line reactivated!!!<br> <br> PLEASE ASSIT WITH THE MATTER! <br> <br> <br> <br> <br> """