Stellar service.

I recently found out that my land-line was not working. I could not make or receive calls.

I called in and the agent, Sanele, informed me that it could be the device that is at fault, and to try a known working device before hand as if it is not the line at fault but the device, I would be charged a fee. I bought a new one and the line was still not working.

I therefore called in again and the agent, Nkosinathi, logged a fault for my line. His knowledge and professionalism was stellar. Not only did the technician, Thabo, come the next day but showed patience and understanding as he had to call my number a few times as I was attending to something when he arrived.

He informed me that fault lies with the exchange and that it would only be looked at on the Monday, as he came to assess my line on a Saturday.

The line was sorted out by the Tuesday, and Chris, called in to ensure all was functioning thereafter.

I want to commend Telkom and specifically the staff. Namely Sanele, Nkosinathi, Thabo and Chris for their prompt attention to my query and their professionalism.

Stellar!

Regards Mario G.