*****kom

So to understand what has happened we need to go back to last year May. Basically, i app**** for the January 2018 deal of uncapped ADSL for R599. The installation was done in February, but the internet after many technicians came out, only started working in about March. A few technicians said they were going to the exchange and then never return and then i have to call again to find out what is going on. After they finally got it working at a ridiculous speed of below 2MB, i used the services for about a week and then the cables were ******. about three weeks after that it got fixed and worked for another two weeks or so and the cables were ****** again even after i advised them to put the cables underground as they have been doing everywhere else. After that many technicians came out and assured everything would be sorted. during this time i was issued credits for my downtime which was understandable since i was paying for a service that i couldn't use. In May i was finally informed that the cables were not going to be replaced as they have been ****** many times which i understood. ever since then, i had a credit on my statement of over R1300. From June my statement subscription amount was NOT R599 but rather R819,30. So my credit was being taken off by the difference and i was not using anything at all. After trying to cancel many times on the website and each time getting an sms that i have an order that will be delivered, i finally got tired of calling in and using the useless website and went in store. with my credit now depleted to R760 the technician in store arranged the cancellation. I then received a call from a lady that would be handling the cancellation. As i spoke to her she informed me that there would not be a cancellation fee or anything as i am not the reason for the cancellation. she said she would keep in contact which she did not, i had to to phone in about 5 times to find out what's going on. she said there would be a dispute also for the remaining months the service was down. She informed me that the cancellation and credit would be done after the last statement in December, but little did i know that the last statement would be a large bill and i would never hear from her again. So after all that trouble and running after Telkom for a service i wanted and they couldn't provide, to having them find a way to get more money out of me. The service has been poor and the communication has been worse. I have other accounts with Telkom and still waiting for a deal taken out on black Friday which the first payment has been made already and it's been more than a month now and still no delivery or communication on where is the item.