*****ing R800 and refusing to get back to me despite NUMEROUS attempts from my side to get this resolved

I wrote this repost on 9 August: "Writing here to get your attention Telkom. I wrote a few emails to ********** last month, because I was charged for usage when I was out of the country! I got a response that the fault was on your side. And that they would get back to me. They still have not, even though I emailed again, and then phoned and had a dispute logged for that July invoice. I had to pay the July invoice so long, which I did. Now my August invoice is even higher!!! Even though I topped up and paid for it by creditcard manually. This cannot be. Just sent another email to ********** and tried to phone. No response from your side... Rectify this, now please! Thank you, Karen"

Got this response on 13 August: "Good day Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow. Your Reference: AI ********** We apologise for any inconvenience caused. Regards, Moenieb. Telkom Social Media Team."

It is now 24 August. I have phoned 10210 numerous times. Have spoken to a so called supervisor: Nosipho Stofile, who promised to call me back twice and never did. Also spoke to Nokukanya, and today to Trecious. She promised a supervisor would call me back today. I have several reference numbers: ********** 5 on the 13th of JULY! ********** 1 on the 17th of August. ********** 8 on the 24th of August. "Abuse" got back to me again, saying it was resolved, but it is NOT!!! WHO WILL PHONE ME AND SOLVE THIS??? And please do not reply with a standard message with a reference number that your colleagues at 10210 cannot handle. Rather please have an actual person on my case to call me, understand the issue and SOLVE it!

Thank you.