*****ing my money and ignoring my request for help

I'm extremely angered by the fact that Telkom incorrectly debited my account for R7057 more than it was supposed to.<br> I saw the problem on my invoice, and called the call centre, emailed, and used online chat to ask for help.<br> None of the people I spoke to were able to assist me, although the call centre agent did say she would email instructing them not to debit my account until the problem had been resolved. She also told me she would send me a reference number for the call.<br> Neither of these things ever happened.<br> My account was incorrectly debited, *****ing up my finances for the month.<br>