*****ing my money

I'm very disgusted and disappointed with the service of telkom when it comes to paying bills. My debit order for telkom was set for 7th of every month and telkom does not debit my account. I'm new with telkom so the first month I noticed my account was not debited so I paid it at an easy pay outlet to avoid disconnect. That was November and now for December I was so busy I noticed my account was not debited on the 7th then on the 9th I went and paid it via easy pay. This morning I get an invoice showing me they charging me double. For non payment for November. So I went to the telkom office in my area showed then my bank statement indicating they did not conduct the debit and I made an easy payment on the 9th. The consultant was not helpful. I refuse to pay double my bill yet I paid and it's not my fault. If this matter is not resolved in 7 working days I'm going to court cos this is pyre highway *******. How many other innocent people is thus company robbing? We need to stop this *******ion!