1 reviews | Active since Mar 2017

07 Oct 2018, 13:50

*****ing my money!!!

I signed a debit order with telkom over a year ago to debit my account on the 25th of each month. All went well until August when they decided to take money out of my account on the 24th. No money was available at that time and my bank charged me R60.00 non payment fee. I feel telkom is responsible so I phoned telkom customer centre on the 27th of August and explained I wish to have R60 credited on my account and they can now initiate the debit order as the funds were now available. Refer reference ********** 5. This was never done and telkom now charged me a payment rejection fee R202.70 and late payment interest of R2.97. This amounts to R205.67 as well as my line rental of R200.74. Now they are telling me I owe them R406.41. So I phoned telkom again to ask them to remove the rejection fee as they debited my account on the wrong day and was told that I will NOT get my R60 bank as they did not charge me as my bank did. They will however have the rejection fee removed from my account. This was also not done and my account was suspended as my request to have them debit my account on the 27th did not occur. So I phoned again on the 20th September refer case number ********** 1 and asked them whats going on as my initial case was supposed to be resolved within 14 days. I also requested that they cancel my debit order as I will in future do a manual payment from now on as this WILL correct any future errors. I explained my situation and that person insured all will be sorted and that I only need to make a payment of R202.74 to have my line put on again. I paid them and all was good. End of September came and R406.41 was deducted from my account and the rejection fee was never removed. Today I just got my new account and they are now charging me R460.95 to pay end of October. They charged me R260.21 reconnection fee. This is absolutely unexceptable!!!! Nothing can be done as threatening wont work and they will just cut off my line. There is NOTHING I can do about it. I wish to get a new service provider but there isnt. They are like the mafia because they have the monopoly. To date none of my above queries have been resolved. Telkom is *****ing my money!!!

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