*****ing my money!!!

I took out a Telkom Free Me Family data package (month to month) earlier this year. The speed of the service was pathetic to say the least, so on the 23rd of August I cancelled it with a certain Brian Mpofu ********** who gave us a case number ********** 0. Telkom makes it very hard to cancel anything with them by the way, it was quite an effort to get to the point of actually getting a confirmation from them that the service is cancelled. (This is not my first issue with Telkom, the last time I dealt with them I eventually gave up and wrote off several hundreds of Rands in exasperation!)

On the 1st of October, they deducted R699 off my account via the debit order. As the service is billed in arrears, I did not think much of it. Then on the 1st of November, another R699 was deducted. This is theft!

I contacted one of their so called "friendly service agents" via the chat service and Bryce Carlinsky started the chat, only to disappear after 2 minutes. I tried again and this time Ganoly Shandre Robby came online. Lots of red tape (they can't find my cancellation form on their system), snotty attitude and empty promises of "escalating my case" (where have I hear that so many thousands of times before) and "... then you can request a refund"

REQUEST A REFUND??? How about just giving me back the money that you took ********ly from me - IMMEDIATELY???

Useless - NEVER, EVER AGAIN will I deal with Telkom EVER AGAIN!!!