MG
Michael G

1 reviews | Active since Mar 2009

14 Jun 2015, 08:39

*****ING MY MONEY!

I cannot believe that this is still not resolved. I made a complaint on hello peter, 10:50:26 Mon 9 Mar 15 AND WAS TOLD IT WILL BE RESOLVED(***) Its still not, i received my latest bill for almost R2000 and i am receiving NOTHING for it.<br> <br> I cannot cancel my JHB line, every telkom person says its canceled, BUT I AM STILL BEING BILLED FOR IT!<br> <br> I have been into a telkom shop, called telkom, complained on hello peter(3 months ago), complained on the telkom site. NOTHING HELPS. <br> <br> I stupidly app**** for ADSL at my new Cape Town address(big mistake). I HAVE NOT RECEIVED ANY ASSISTANCE, IT HAS NOT BEEN INSTALLED. BUT I AM ALREADY BEING BILLED FOR IT? How can you start the new billing before doing anything? <br> <br> So you dont cancel my old line, you dont install my new service, you dont give me customer service you dont resole my queries ALL YOU DO IS BILL?<br> <br> Please tell me what i need to do from my side to resolve this? I am willing to try anything. <br> <br> PLEASE TAKE THIS SERIOUSLY. I AM GETTING DESPERATE!!!

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Replies (1)
Telkom
Telkom's reply15 Jun 2015, 08:51
Official
Hello MichaelGW,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team