1 reviews | Active since May 2017
*****ing my Money
<p>I cancelled my internet with Telkom on 01/11/2016, I have been fighting with them ever since to stop taking money from my account and refund me the money they are deducting for no service usage. I have spoken to numerous people on the telephone, call centre and team leaders alike, in the store and yet no one can help or sort the issue out. I have been told I will receive calls back to sort the issue out and I still wait....I unfortunately am unable to stop the dbit order as my other Telkom product, the one I am actually using is going off on the same debit order. I am now at my wits end as to what to do.</p>
It has been two weeks since posting on HelloPeter and I am yet to have my issue resolved. I received a call to say they had listened to the recording and I agreed to pay for the service I cancelled. I told them to send me a copy of that recording as it is absolutely ridiculous that I would agree to pay for something that is not in use. I have not received a copy of that recording or any correspondence since. Telkom your service is deplorable.
It has been two weeks since posting on HelloPeter and I am yet to have my issue resolved. I received a call to say they had listened to the recording and I agreed to pay for the service I cancelled. I told them to send me a copy of that recording as it is absolutely ridiculous that I would agree to pay for something that is not in use. I have not received a copy of that recording or any correspondence since. Telkom your service is deplorable.
I am still waiting for feedback. I phone in every day only to be told my complaint will be escalated. It has been escalated to whom, and what supervisor I am not sure as not one of them has bothered to contact me back. I dont think it could be escalated any higher......When will I get closure on case number ********** 2 once and for all and get my money back.
I am still waiting for feedback. I phone in every day only to be told my complaint will be escalated. It has been escalated to whom, and what supervisor I am not sure as not one of them has bothered to contact me back. I dont think it could be escalated any higher......When will I get closure on case number ********** 2 once and for all and get my money back.