1 reviews | Active since Jun 2017

26 Jun 2017, 11:35

*****ing money

<p>I had to cancel my 2 year contract, because Telkom subtract money after the contract have expired.</p> <p> </p> <p>I send cancel document 13 March 2017. They still subtract R600 25 April.</p> <p><br />I phoned and got case ********** 1, never heard something back, they subtract R600 on 25 Jun again.</p> <p><br />Today I phoned again and the lady on the phone said that they did not cancel the contract, she could not give me a reason why, she said I have to wait 24 hours again. </p>

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Replies (3)
Telkom
Telkom's reply27 Jun 2017, 09:38
Official

Hi JJ Loubser,

Thank you for making contact with us.

Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.

Your reference number: ***1

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

's update28 Jun 2017, 13:46
Reviewer Update

They did not contact me

's update29 Jun 2017, 15:22
Reviewer Update

They said first 50% of money will be refund and take 5 days

The second refund must refelect first in there account then they will refund it back to my account.

That is very long, I need the money ASP for my expenses ...