AB
Annastazia B

1 reviews | Active since Apr 2017

06 May 2017, 13:18

*****ing money

<p>I have tried on numerous occasions, via the phone, going to a telkom branch and via email, just to cancel my contract. </p> <p>Would you like to know how long this has gone on for!! Over 5 months. My contract was something like R69 a month and then up to R130. They tried to debit around R600 today. I then went fnb to stoo and reverse the payment. Telkom still hasn't cancelled my contract and I'm always hearing one or the other excuse when I phone, or I'm put on hold for ages.</p> <p>... Basically, you are holding me hostage... I have heard way to many times from people experiencing the same problem as me... What am I supposed to do... I really need to cancel this contract. I am working two jobs to make ends meet. I cannot afford the contract and I want it gone. I hope this will help me in some way! </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply08 May 2017, 10:16
Official

Good day Annastazia,

Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.

Your reference number is ***8.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team