*****ing money

I was debited R999.00 for a service I had no access to. 2 days after signing up for lte I contacted them to cancel as I could not make use of the service. A 'manager' called me to state that if I choose to cancel now, I will be debited... Or they could do an investigation and if the problem is valid, everything will be canceled with no debit. One week later I was called and advised the tower had no capacity, they can try to fix it within 3 months or I could cancel the contract... I confirmed and was told that I would not be debited, yet I was. Numerous emails and attempts to call with no joy except for generic, robotic emails. I can't imagine worse customer service anywhere globally.