*****ING MONEY

I requested to cancel my contract as where we stay there's barely LTE coverage so its useless having a lte wifi contract if its not working. We reported the fault and after 4 months the ticket was still not attended to. So I cancelled, I sent all documents to request the cancellation. No response whatsoever. I phoned numerous times, got like 6 unattended reference numbers open till today. The whole September I was fighting. October I decided I will go to twitter and got some help there. So I received an email on the 19th of October that my contract will be cancelled if I paid the cancellation fee of R1300.00. I paid that and yet they debited my account with the full amount after I stopped the debit order from my bank. Telkom simply just changed the reference number and then deducted the money from my account. How can we stop Telkom from *****ing from us?