*****ing from their customers

At the end of september i had our telkom line relocated to our new address it has since not worked whatsover yet we are being billed contunously for a line that does now work. We havent been able to use our line for a month and a half yet billed for it. Called to check on it and was told it is working when still it is not. We then cancelled the line on the 1st November only to call and check today on the 6th and apparently no cancellation was lodged which was told will take a further 21 days yet we have not used our internet stall and are paying for it. This is pure ****************. However if we don't pay you get blacklisted.. This is *****ing.