*****ing from me!!

So first off According to Telkom I ran out of 50GiG data from the 1st of April 2018 to the 6th Of April 2018 which is impossible. Frustrated i went to see them after I received an email stating I was due for an upgrade only to arrive at the telkom store and being in a queue for 45Min that I am in fact not due for an upgrade. But I took the time to then ask if i could change over from my existing plan to a new one which would offer 200gig for R745 000 a month (100Gb anytime and 100Gb night surfer which in itself is useless and a waste as I hardly ever use night surfer) then I was informed ( at the greenstone branch) that Telkom has been charging me for a router valid for 2 years which I NEVER received. I have been using the same router since 18/01/2013 so I have been incurring extra costs for something I don't even have plus I am not allowed to due to that change my contract. The lady then told me she has logged a complaint for now money that is owed to me, she said it takes up 4 days and it will be resolved but I will receive a message, it is a week later and I have nothing plus according to them I am again out of data. I want a refund for any costs i was charged **********ly , I want it corrected and I want a detailed bill for the data down to the Mb of usage for the last 6 Months. My invoices I am able to give you references for are: ********** ********** 569 ********** 192 ********** 595 ********** 270873

I want this sorted as a matter of urgency and I will be taking it further.