*****ing from customers and not delivering orders...

I placed an online order around mid-March for a 36 month contract which included a laptop, printer, Office 365 for a year, a mifi router and data. On 18 March I received a call from a consultant who then went through the process and advised that the order was approved. They tried to debit my account on 23 March which then failed. I contacted Telkom again that same week as lockdown was starting on the 27th. The order had to be redone and again was approved. On 31 March, Telkom then debited my account with the monthly amount. I never heard from a Telkom consultant again and assumed that my order cannot be delivered during level 5 lockdown. When we dropped to level 4 on 1 May, I then called Telkom on 4 May to follow up on the delivery of my order. The consultant said my order hadn't yet been processed and she will ensure it gets done. On 6 May I then called back to follow up as the consultant requested and I was told it still wasn't processed. The gentleman then advised that he would escalate the matter. On 14 May I again had to call to follow up as no one had called me back. I was then advised by a Kristin that what I ordered is no longer available and that they were advised of this on 7 May already, yet o one had the courtesy to call me re this. She then said the matter would be treated with urgency and a sales consultant will call me as they would need to re-sell a package to me. This is after I was told my order was approved and funds were debited from my account! Obviously, no one has called me since. I see Telkom doesn't respond on this platform, but I want people who visit this site to know how Telkom will ***** their money and not deliver their orders