*****ing from Customers

I app**** for two phones and fiber on my account and requested that you debit my account on the 5th of every month, to my surprise when month end came, money went off on the 30th of May, 2021, I went to the store and notified the agent who assured me it will be sorted out, I received an sms on a few days before month end of June, that my debit order will run on the 31st of June, 2021, realizing I only had money for the fiber and not the phones, I went to your store to manually pay for the phones 2 days before the debit order was to pass, I asked the agent again to have it sorted out, to cut the story short, you are forcing me to pay you R500 penalty for debit order bouncing because your agent made a mistake and your account department is too *********** to deal with it. I have countless reference numbers from your useless call center agents as well stores, sound like *****ing to me, how about you you take your phones and give me my sanity back. I keep paying you every month but I cannot use the phones because you are adamant I owe you money for a bounced debit order. Am tired of hour nonsense.