nL
neil L

1 reviews | Active since Jun 2012

05 Jan 2017, 14:55

*****ing DATA one sim at a time .

<p>It has taken some time to get to this point .</p> <p>the story is : 2015 we bought a Telkom pre-paid sim card loaded with 60 GB + 60 GB free as we need a quick solution as our fibre was down . by time i got back to the office fibre was working again and we never used it .</p> <p>I tried later that year to use the sim with a modem and it never worked called Telkom they said the sim was not active they will activate it .</p> <p>Needless to say it never worked and we never checked it again .</p> <p>so today I called Telkom they say the number is candled and the data is now gone R1800.00 for nothing and cause the number is candled they can't check the data usage .</p> <p>So there is nothing I can do I must just accept that the sim card gets candled after 90 days of not being used and whatever you paid is now on the Telkom coffers .</p> <p>May be I can give Telkom my bank details they can take more money for nothing !!!!</p> <p> </p>

0
Replies (4)
Telkom
Telkom's reply06 Jan 2017, 12:39
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile Team, please privately reply with the number in question.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

nL
neil L's update09 Jan 2017, 14:23
Reviewer Update

Called got the same reply ..sorry sir cant help ....

Telkom
Telkom's reply09 Jan 2017, 15:26
Official

Hi

May you kindly note that if the number is not used for over period of 90 days it will recycled. Sorry for the inconvenience caused.

Regards

Diketso

Telkom Social Media Team

Best regards,

nL
neil L's update09 Jan 2017, 15:45
Reviewer Update

That is wonderful but it is R1800 worth of data on that number that we never used !!!

So we must now just say fine !!!!