*****ing clients money

I requested a line move from Telkom on 25/03/2018, as we relocated on 01/04/2018. Until date we have no line at our new home and this is after i have spoken to at least six (6) Telkom call center consultants, and remember they are always experiencing high call volumes so the average time before you actually speak to someone is 30 minutes. So i have heard everything by this time, on the first occasion i was told that the previous consultant never submitted my request for the line move and that she will submit it immediately and it will not take longer than 14 days. Needless to say i did not hear anything from Telkom in that highly promised 14 days, so i called again, this time i was advised that i have an outstanding account and they cannot move my line until it is settled, so i did settle the account immediately, and submitted another request for a line move, nothing was done. This tragic cycle of poor service has continued until today where i was told, after staying on the line for 19 minutes that their systems are offline. So i am pleading for help, as i do not know what to do anymore, i am paying for a service which i do not have, and they refuse to move my line unless i pay for the service which i do not have. This is by far the most pathetic and dishonest company i had to deal with in my life.