*****ING AIRTIME AND *****, POOR CALL CENTER, CLIENT SERVICE!!! TELKOM IS BAD!!

I recently discover that on my Telkom Mobile account I had a R158.55 left for airtime, which will expire on the 13/12/2021. This morning I discover that the R158.55 was just gone. After asking the agent to confirm why and what happen she told me that it was because I was on the OUT of bundle re-direct after I explained more then once to her that I was not she persisted. Also she had the excuse that it was because I was on the internet. After I explained to her, that I do not use the Internet or my airtime for the internet, but use WI-fi she persisted that was why the airtime was taken and expired.

Now I want to know where has this money gone. As a normal day is up until 12:00pm? So that means I could use this airtime up until 12:00 pm. Bascially Telkom Mobile stole Airtime from me, and the info they have on the system is incorrect.

Also operators do not listen to the questions that the customer is asking. I even asked for a supervisor or manger of head office number where the operator herself did not respond was quite. And kept on giving me the same excuses.

Now I would like to know where has this money gone, if I was not using the internet but Wi-fi and still could call with the money that was left over yesterday still. Why is it only expire in the morning if I had still until 12:00pm to use those funds.

If ask me its *****ing and complete faudery. Very poor service and customer call center agents are poorly trained, insufficent to help clients.