1 reviews | Active since Jun 2014
I am highly upset with Telkom They have not debited my debit order and now i have to pay a penalty fee of R202 for payment rejected?? the 31st of July my debit order went off R455 August Telkom never took the debit order so its R455 + R202 that I need to pay Yesterday 14 September thet debited R1500 from my account and my invoice dated 1 September states that an amount of R1568 will be debited the 1st of October 2018
I need management to please call my back I have accounts to pay and will most def pay my telkom account but the error is on your side NOT MINE. And I would only pay my monthly debit order that you needed to deduct from my account. Please also explain why if i signed for my debit order to be deducted on the LAST day of the month its not being done from your side. Why waste your time by sending a statement if you deducted the money yesterday and not even the amount stated on the statement ??
And your statement that you sent me is ridiculous
I would also like if you put a system note on that I would NOT BE UPGRADING my account
I am furious and I want my money BACK
Nici ********** Acc number: ********** 91
Hi Nicolene
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Hi Nicolene
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
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