1 reviews | Active since May 2016
*****ing
I get my statement this morning and there is an extra fee on my invoice for payment rejection fee.
I am refusing to pay this fee. I did not get paid on the 24th. The contract that I signed states my debit order should go off on the 25th. The contract is almost more than 2 years old, this is not the first time I am getting paid on a Saturday. In the past Telkom will deduct the Monday. I have never had a problem before. This is not my fault that Telkom went in early to deduct the money. Why must I pay for Telkom's mistake? This is *****ing from their clients. I want my invoice to be fixed. If not, I will take this further. I can understand if I got paid and the payment bounced then I will be liable for the fee. However, I did not get paid, my contract states debit order on the 25th, I got paid on the 25th, the Saturday. Telkom will always deduct on the Monday. And I will draw a statement showing this. So please fix my account. I am fed up with companies doing their own thing if it is their fault.
Good day l23iz
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Good day l23iz
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
