LH
Lizandré Havenga

1 reviews | Active since May 2016

06 Sept 2018, 09:57

*****ing

I get my statement this morning and there is an extra fee on my invoice for payment rejection fee.

I am refusing to pay this fee. I did not get paid on the 24th. The contract that I signed states my debit order should go off on the 25th. The contract is almost more than 2 years old, this is not the first time I am getting paid on a Saturday. In the past Telkom will deduct the Monday. I have never had a problem before. This is not my fault that Telkom went in early to deduct the money. Why must I pay for Telkom's mistake? This is *****ing from their clients. I want my invoice to be fixed. If not, I will take this further. I can understand if I got paid and the payment bounced then I will be liable for the fee. However, I did not get paid, my contract states debit order on the 25th, I got paid on the 25th, the Saturday. Telkom will always deduct on the Monday. And I will draw a statement showing this. So please fix my account. I am fed up with companies doing their own thing if it is their fault.

0
Replies (2)
Telkom
Telkom's reply07 Sept 2018, 10:01
Official

Good day l23iz

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

LH
Lizandré Havenga's update11 Sept 2018, 08:43
Reviewer Update
I have still not receive any feedback regarding my query. I got an sms stating one of my case numbers is resolved but no outcome was provided. I see on my statement the fee is still there. I want the fee taken off as soon as possible.