TO
Thys O

1 reviews | Active since Feb 2015

24 Aug 2017, 17:54

Stay far away from TELKOM

This is now my 3rd official review of Telkom that I am posing, by far the worst service provider in the world. Since January 2017 I've been experiencing nothing but problems, it has now become a weekly occurance. My lines, on which I rely on for some business stuff I do from home, has now been going off on a weekly basis. Since January 2017, I have reported my lines a total of 19 times thus far, it is utterly ridiculous how little they seem to care about customer service and maintenance on their OWN infrastructure that we are PAYING for. I have started to move all my customers away from ANYTHING Telkom offers due to this bad service experience. I sincerely hope that Telkom goes bankrupt soon and that another Service Provider, who actually care about their customers, take over and fix their infrastructure. It is unacceptable how much downtime we experience in our area. Always technicians driving around and not fixing anything it seems. If there was a legal path or action I could take to sue Telkom, I would do that in a heartbeat. As soon as a wireless service provider has range in my area, I will instruct all my neighbours in our neighbourhood meetings to move to that provider, even if Telkom has fibre in this area, I would not support or trust that in any way.

I hope someone who is looking into Telkom comes across this message and goes with another independant ISP that has nothing to do with Telkom and their useless "service". I wish giving a 0 was possible, as I still don't get how they have more than 1 star out of 5. it should be a solid 0, just like their "service". I don't understand HOW they are still in business, but hopefully it isn't much longer...

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