Stay away with anything that has to do with finrite

HI

The phone went missing on Friday 16th October only became aware on Saturday the 17th

Thanks

On Tue, 27 Oct 2020, 12:27 Letlhogonolo Gaethuse, <***> wrote: Good day Rudzani,

Please confirm the exact date of incident as the usage report doesn’t meet terms.

Warm Regards,

Letlhogonolo Gaethuse | Customer Experience Agent

Finrite Administrators (Pty) Ltd

Contantia View Office Estate | Block3 |

Hogsback Ave | Quellerina | Randburg | 1709

P O Box 22524 | Helderkruin | 1733

t +***4 | f +***1 |

From: Maritza Cornelius <***> Sent: Tuesday, 27 October 2020 12:09 To: Finrite Complaints <***>; Letlhogonolo Gaethuse <***> Subject: FW: *** Finrite Importance: High

Good day Finrite.

Kindly note ii have received a telephonic complaint from the client advising that he logged a claim with Finrite however is not getting any feedback and cannot get through to you. please urgently assist with this complaints matter

Kind regards

Contact no ***

MARITZA CORNELIUS

CONSULTANT: COMPLAINTS | RETAIL

T. +27 (0)11 *** I C. +27 (0)72 *** Old Mutual Insure Wanooka Place, St Andrews Road, Parktown, Head Office *** I ominsure.co.za f. OldMutualInsure t. @OldMutualInsure li. old-mutual-insure

From: Maritza Cornelius Sent: Tuesday, October 27, 2020 12:07 PM To: '***' <***> Subject: *** Finrite Importance: High

F5B6E656

Dear Rudzani

Thank you for giving Old Mutual Insure the opportunity to investigate your complaint.

The complaints department or Maritza Cornelius will investigate your matter and provide you with feedback . The contact details are:

· *** · Email ***

If your complaint has not been resolved to your satisfaction, you may refer it to the Internal Arbitrator,

· E-mail: ***

If you are still dissatisfied, you may send your complaint to the relevant Ombudsman:

Advice complaints

Ombudsman For Short Term Insurance

FAIS Ombud

Tel: ***

Fax: ***

E-mail: ***

Website: www.faisombud.co.za

OSTI

Tel: ***

Fax: ***

E-mail: ***

Website: www.osti.co.za

I wish you well.

Kind regards

MARITZA CORNELIUS

CONSULTANT: COMPLAINTS | RETAIL

T. +27 (0)11 *** I C. +27 (0)72 *** Old Mutual Insure Wanooka Place, St Andrews Road, Parktown, Head Office *** I ominsure.co.za f. OldMutualInsure t. @OldMutualInsure li. old-mutual-insure

Please consider the environment before printing this e-mail.

An Old Mutual Insure Staff Innovation initiative.

By receiving, reading or acting upon this email you will automatically be bound by the terms of the Email Legal Notice which can be viewed at https://www.oldmutual.co.za/about/old-mutual-insure/email-disclaimer or send a blank email to *** to obtain a copy.

Old Mutual Insure Limited is an Authorised Financial Services Provider.

On Tue, 27 Oct 2020, 13:38 Letlhogonolo Gaethuse, <***> wrote: Good day Rudzani,

Please provide your Telkom contract cell phone number and the both device IMIE numbers as the usage report still doesn’t meet terms.

Warm Regards,

Letlhogonolo Gaethuse | Customer Experience Agent

Finrite Administrators (Pty) Ltd

Contantia View Office Estate | Block3 |

Hogsback Ave | Quellerina | Randburg | 1709

P O Box 22524 | Helderkruin | 1733

t +***4 | f +***1 |

From: Rudzani Matumba <***> Sent: Tuesday, 27 October 2020 12:32 To: Letlhogonolo Gaethuse <***> Cc: Maritza Cornelius <***>; Finrite Complaints <***> Subject: Re: *** Finrite

HI

The phone went missing on Friday 16th October only became aware on Saturday the 17th

Thanks

On Tue, 27 Oct 2020, 12:27 Letlhogonolo Gaethuse, <***> wrote:

Good day Rudzani,

Please confirm the exact date of incident as the usage report doesn’t meet terms.

Warm Regards,

Letlhogonolo Gaethuse | Customer Experience Agent

Finrite Administrators (Pty) Ltd

Contantia View Office Estate | Block3 |

Hogsback Ave | Quellerina | Randburg | 1709

P O Box 22524 | Helderkruin | 1733

t +***4 | f +***1 |

From: Maritza Cornelius <***> Sent: Tuesday, 27 October 2020 12:09 To: Finrite Complaints <***>; Letlhogonolo Gaethuse <***> Subject: FW: *** Finrite Importance: High

Good day Finrite.

Kindly note ii have received a telephonic complaint from the client advising that he logged a claim with Finrite however is not getting any feedback and cannot get through to you. please urgently assist with this complaints matter

Kind regards

Contact no ***

MARITZA CORNELIUS

CONSULTANT: COMPLAINTS | RETAIL

T. +27 (0)11 *** I C. +27 (0)72 *** Old Mutual Insure Wanooka Place, St Andrews Road, Parktown, Head Office *** I ominsure.co.za f. OldMutualInsure t. @OldMutualInsure li. old-mutual-insure

From: Maritza Cornelius Sent: Tuesday, October 27, 2020 12:07 PM To: '***' <***> Subject: *** Finrite Importance: High

F5B6E656

Dear Rudzani

Thank you for giving Old Mutual Insure the opportunity to investigate your complaint.

The complaints department or Maritza Cornelius will investigate your matter and provide you with feedback . The contact details are:

· *** · Email ***

If your complaint has not been resolved to your satisfaction, you may refer it to the Internal Arbitrator,

· E-mail: ***

If you are still dissatisfied, you may send your complaint to the relevant Ombudsman:

Advice complaints

Ombudsman For Short Term Insurance

FAIS Ombud

Tel: ***

Fax: ***

E-mail: ***

Website: www.faisombud.co.za

OSTI

Tel: ***

Fax: ***

E-mail: ***

Website: www.osti.co.za

I wish you well.

Kind regards

MARITZA CORNELIUS

CONSULTANT: COMPLAINTS | RETAIL

T. +27 (0)11 *** I C. +27 (0)72 *** Old Mutual Insure Wanooka Place, St Andrews Road, Parktown, Head Office *** I ominsure.co.za f. OldMutualInsure t. @OldMutualInsure li. old-mutual-insure

Please consider the environment before printing this e-mail.

An Old Mutual Insure Staff Innovation initiative.

By receiving, reading or acting upon this email you will automatically be bound by the terms of the Email Legal Notice which can be viewed at https://www.oldmutual.co.za/about/old-mutual-insure/email-disclaimer or send a blank email to *** to obtain a copy.

Old Mutual Insure Limited is an Authorised Financial Services Provider.

Hi Letlhogonolo

All the information i have attached it please find the attached document

Thanks

Show quoted text Good day

What's the latest update with my claim?

Thanks Show quoted text Sorry but this is the same thing I was told on Tuesday what's exactly the problem? Show quoted text @maritza can you please speak to finite to take my claim serious or else if they dont want to help me with my claim and refund me my money so that I can buy a phone this thing is just running in circles am busy being told same thing now and then Show quoted text Good day

I took the attached cellphone insurance in 2018-06-17

Through telkom I have being paying my premiums since 2018 on the 16th of October I lost my phone i was advised by telkom( mall of the south ) that I need to contact finrite with the required documents which I did send it to finrite on monday 19th no one from finrite gave me feedback if they received docs or not

On Tuesday I phoned finrite I was told that they cant find my information that they need they must escalate to telkom which will take upto 48hours , 48 hours passed no one said anything then on Monday I phoned finrite I was told now that the saps stamp it's not clear , on tuesday I resubmitted the documents now am told they need to escalate again for another 48 hour to 72 hour as they still don't find The info they need

Am really very disappointed as customer to be taken advantage like this please can I really get assistance on my enquiry

Show quoted text