STAY AWAY - THIS IS A ******** INSTITUTION THAT WILL ONLY USE YOU TO GET AS MUCH MONEY AS POSSIBLE WHEN TRYING TO CANCEL A CONTRACT AND EVENTUALLY BLACKLIST YOU

STAY AWAY - THIS IS A ******** INSTITUTION THAT WILL ONLY USE YOU TO GET AS MUCH MONEY AS POSSIBLE WHEN TRYING TO CANCEL A CONTRACT AND EVENTUALLY BLACKLIST YOU

So. I had a contract (adsl) with Telkom since around 2013. Beginning of last year we enquiried for a fixed line at our house. Nobody ever showed up to install it and about 4 months later we were getting bills for that fixed line.

That is just ANOTHER cute story that happened to us - here is the real issue.

We switched over to CellC fiber around 10 October 2018. I contacted Telkom end of September to cancel my contract with them. I went into the store where they told me that they are unable to help me, I must call an agent. So that I did. I was told that another "agent" will phone me back to confirm the cancellation fee for contract breach etc. which was fine with me. I went home, did the online adsl cancellation form and received my case number to give them when they call me.

I waited until week 2 of November to no avail. I then contacted an agent via the online chat. Explained the situation (after getting billed for another month). They then realised, after almost 6 years of contacting me successfully, that they have the wrong cellphone number to contact me on. I corrected that and was promised to be called back. I wanted to save the chat, only to my horror to find out that when the agent ends the chat, it disappears.

Week 1 of December came together with a new bill (2 months outstanding now - I am still waiting for an agent to call to settle the October bill and cancellation fee). I physically called an agent again (a bit more annoyed) only to be told that they didn't contact me because the number is still wrong!

Corrected it again. Still no call back. So I went to the bank to recall the past 2 debit orders that they simply took off and no one is calling me back. The lady at Nedbank started laughing when I told her the problem and said that I'm definitely not the first client with EXACTLY this problem and that came in to reverse the debit order.

January the same thing happened, I went in to reverse it and that was it. I didn't here one word from Telkom. So last month (May 2019) debt collectors start contacting me for a crazy account from Telkom. I explained the situation to them and they said that the amount to be paid (which I was okay with) is about 1.5 month's extra adsl that I didn't use and the cancellation fee. I told them that I will make payment if they can confirm with their client (Telkom) that my contract is cancelled and I won't ever receive a bill from them again.

They didn't answer me but told me 2 weeks ago that I will be blacklisted if I do not pay. So I rep**** asking them for their account number to pay the amount we agreed on. They rep**** and informed me that they can't help me, my account has been referred back to Telkom all of a sudden. They still have not contacted me.

I went to CellC yesterday to take out a small cellphone contract for one of my employees only to have it declined due to TransUnion telling them the owner of the business is not allowed to get any type of contract!!!

It feels like my hands are chopped off!! I've run into the Telkom store various times, being so annoyed and rude, only to be told they cannot do anything!!!

The "agents" talking to you via telephone are just as useless seeing that they never call back when wanting to get rid of your contract! The online chat agents are even worse and rude.

Please inform me how on God's earth does one speak to a type of a MANAGER or OWNER at Telkom? Is it a government institution? Because this experience definitely makes it feel like it.