Stay away from Telkom services at all cost.

Whatever you do. Please stay away from Telkom products and services. They lie to you, offer you a product and double bill you. I had an issues with my LTE service which was extremely slow. When I took the contract I was promised that I would get at least 10mb/s. I hardly got 2 mb/s. I contacted Telkom and spoke to Sihle on 23 November 2023. She offered to migrate me from LTE to Fibre and was advised that once the Fibre installation is complete I must phone back to cancel the LTE at no additional cost and just provide the reference number CSN14301 as it was a migration and not a new package. All notes were loaded to this reference number. My Fibre was installed on 30 November 2022.

No I am battling to get the LTE cancelled. They apparently have it on their system as 2 contracts and not as a migration. This month I will be double billed.

I phoned every day since 30 November 2022 to get the problem resolved. Every day I phone in the agents can see notes on the reference number CSN14301 and agree with my sentiments to cancel the LTE contract at no additional charge as it was offered to me as a migration.

This problem is becoming very frustration.

I requested them to listen to the calls on 23 November 2022 when I spoke to the sales consultant who provided me with the reference number CSN14301 and that she assured me that I will not be charged a cancellation fee, as long as I keep my contract with Telkom and it is a migration package.

I enquired again and they say that I have two contracts on my name. So this was not done as a migration, but they added a contract to my name not on my request. I am frustrated about this, This is thievery. I keep on requesting for a manager at Telkom to call me or when I phone in to speak to a manager, but they never available or attempt to get back to me.