STAY AWAY FROM TELKOM MOBILE!!! MIGRATE ASAP!!!

I wish I could give a negative star rating! Went to Centurion Mall Telkom Mobile store on 26 February 2022 to enquire about new Samsung Galaxy S22 as my contract was due for an upgrade. I was told to phone them in the first week of March to arrange upgrade and NOT to use online upgrade process. I returned to the shop on 4 March 2022 and was told stock did not arrive yet. I then decided to place an order online for my upgrade on 5 March 2022 (Samsung Galaxy S22 with Samsung Galaxy Watch 4 Classic on FreeMe 1.5GB over 36 months). I was contacted by an agent on 7 March 2022 to complete the upgrade over the phone. My application was successful. Note, I was given a quote reference number to follow up (115799). A week later, having heard absolutely nothing from Telkom regarding my order, I phoned on 14 March 2022. They could not find my order ANYWHERE and told me the "reference number" is not valid. I was advised to place another order online. I did so (on 14 March 2022). During the course of the following week, I phoned multiple times to follow up, each time being told different stories (varying from "cannot find order" to "no details on order i.e. device or contract"). This all culminated today when I again had to phone (attempt number 10) to follow up. The agent told me that the Samsung Galaxy S22 Ultra is out of stock. This is not the phone I ordered!!!! And it has been 3 and a half weeks of BS after BS after BS!!!