Stay away from Telkom Fibre line speed upgrades!

Stay away from Telkom Fibre line speed upgrades! I recently agreed to upgrade my fibre line from 10 MB/s to 20MB/s. The new speed was activated and suddenly my 15-year old telkomsa.net email did not work anymore, had to get a new password. Got that, and instantly 15 years of emails disappeared! No change in contract, email address or username. Contacted Telkom on every level accessible to me and the answer is “We were supposed to warn you to back-up emails (who do that when they live in the Telkom cloud?!) before the line was upgraded. The change in line speed resulted in your email records being deleted.” Really?! How is that even technically possible? And that is just the answer I keep on getting. Telkom deleted 15 years of email records and too bad for you, we cannot fix the problem. Not on!