Stay away from Telkom- debit gets done whenever they please and not according to signed debi-check

Hidden costs and not authorised debits My debit order did not go off in June and no one from Telkom notified me of the failed debit nor try to make contact with me informing me of this, when I noticed this I made immediate payment via eft only to now see that I have a pay a rejection fee!! Telkom also debited my account for the second time even after I made payment for the bill without any communication and I had to incure debit charges on my account and this affects one’s ITC. When I communicated to a consultant nothing was said to me that telkom will debit me even after I pay nor did he inform me of any rejection fee. This is unacceptable. I have a signed debi check with telkom for a specific date and telkom has no right to debit me on dates that suits them. We are now in July again the debit has not been taken off my account and the consultant informs me that she does not know when it will go off. They can deduct it whenever the collections team want to. This is legally against all rules and nothing of this sort has been noted or put into my contract regarding rejection fees. Someone sort this out as a matter of urgency. Stay away from Telkom!!!!!