STAY AWAY FROM TELKOM CONTRACTS

I have had an LTE contract with Telkom since last year in July. I have been trying to get them to change my debit order date to the 20th for the last probably 6 months, the debit orders have been happening on the 5th, they still have not changed it. Since they have not changed it, they deduct the money on the 5th and it bounces because my salary comes on the 15th. Every month, they either deduct whenever they choose, deduct double because they keep bouncing back because they don't listen to the debit order date I request or I have to pay them manually. This month, I paid them manually around the 11 - 13th of May, then they deducted money (the same amount) out of my account again around 20 - 27th of May. I have been trying for a week to get my money back, I have got through to their call center twice, to which both call center agent said the money has not reflected that was deducted from my account and I need to phone them back to request my money be refunded once it shows it has been deducted( which is ridiculous). Again, I phoned yesterday, I was on hold for 40 minutes, and then the call cut. I have also messaged Telkom on Facebook, with no response, even though they have read my messages and they are constantly online.

Due to the poor customer service, I always get from them, I have decided to cancel the contract I have with them, which they could process immediately, even though they cannot seem to find my missing money they took. And they would like to now charge me an additional R2000 for early cancellation. Even though, their poor customer service is why I want to cancel in the first place. SAVE YOURSELF THE ANNOYANCE and get a RAIN simcard instead.