Stay Away from Telkom

<p>I know, I know, people warned me about Telkom, foolishly I didn't listen.</p> <p> </p> <p>So my ADSL and Wifi service were cut off due to arrears. Yes I admit my negligence in that situation and paid up up the outstanding amount as soon as I could. It's been a week since I paid the outstanding money but guess what, my ADSL and Wifi line are still not working.</p> <p> </p> <p>Called Telkom multiple times and even went to their technical centre in Cresta where I was re-assured that the line should be active again. The problem is, IT ISN'T. Apparently I've reached my cap for the month, so I should be getting the slower internet as has been the case since getting my package. Except now, there's a whole lot of Telkom-spun fairytales on why it's not the case. One operator said i need to logon to the Telkom portal website. Well, that's hard to do if your internet isnt working!!!</p> <p> </p> <p>Two operators even tried to persuade me to purchase a top-up package. After I've already had to pay for my monthly service? They obviously think I'm loaded, which I'm not. One operator, named Lusanda, told me bluntly that she DOESN'T KNOW what's wrong and expected me to be ok with the answer. Well I'm not.</p> <p> </p> <p>So that can only mean one thing, searching for another internet provider. Already tendererd my cancellation request. So I would advise consumers to approach Telkom (or is it Hellkom) with utmost caution. Not here to tell anyone what to do. All I know is that I wouldn't recommend their internet service.</p> <p> </p> <p>Regards</p>