STAY AWAY FROM TELKOM!!!!

The worst service provider you can find in SA! Endless issues with the services they are meant to deliver. I have taken out an LTE uncapped package which is capped at 10mbps, due to their poor infrastructure I only got 1-2mbps. A technician has confirmed that it is due to poor Telkom infrastructure.

Even after more than a year they installed a signal booster, I still had the same issue. However I'm still having to pay my full amount every month. But to top it all off, I had to get additional internet as I work from home a lot. Which costs ME extra! So now I'm paying for 2 internet services and I can only use one, because Telkom's services are horrible!

They have the worst customer support ever imaginable. Most staff I've encountered are *********** and don't understand anything you ask of them. When you tell them you have proof of them being wrong, they drop the phone call or live chat..... If it's via email, they just stop responding and pray and hope that you will not bother them again. The staff is rude and arrogant too.

Never have I encountered an ISP which is this pathetic at service delivery and customer support.

I even requested to cancel my contract, they were quick to send me a settlement amount that needs to be paid in order to cancel, when I questioned how that amount was calculated... I stopped getting responses. I went on their live chat system now again to get them to contact me, I was told by Dineo that their cancellations department doesn't have a phone number and I will have to wait at least 21 business days to get a response (Only a RESPONSE, not to actually solve the problem) from them. When I questioned if I will still be debited after I paid up my settlement amount, I was told I need to wait for them to contact me. Which means I will still be billed after my account was settled, which is wrong! Which means I will probably wait months to get my refund too.

PLEASE AVOID TELKOM as an Internet Service Provider!

THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

THEY ONLY CARE ABOUT MILKING YOU DRY and WILL NOT HELP YOU.